Please note, during sales and festive seasons, due to the volumes of orders we receive, please expect higher processing times as we need to ensure each package is carefully packed before they are sent to you. If you order is urgent, please select express shipping at checkout to ensure your items arrive to you as soon as possible. We appreciate your understanding.
We are currently partnered with Australia Post for all orders within Australia and DHL Express worldwide.
For information on shipping, duties and taxes in your region, please refer to the below table
| Express Shipping Orders over $120 | Metro: 1-2 business days | FREE |
|---|---|---|
| Express Shipping Orders under $120 | Metro: 1-2 business days | $15 |
| Standard Shipping Orders over $80 | Metro: 2-5 business days | FREE |
| Standard Shipping Orders under $80 | Metro: 2-5 business days | $10 |
Orders will be sent by Australia Post but maybe transferred to your local postal service to help deliver the parcel.
| Express Shipping Orders over $200 | Metro: 2-5 business days | FREE |
|---|---|---|
| Express Shipping Orders under $200 | Metro: 2-5 business days | $25 |
| Standard Shipping Orders over $120 | Metro: 4-7 business days | FREE |
| Standard Shipping Orders under $120 | Metro: 4-7 business days | $15 |
Orders will be sent by DHL Express. From 29 September 2025,, import duties are included on all orders to the US.
| DHL Express Shipping | 2-3 business days | $25 USD |
|---|---|---|
| (Duties already included) | 2-3 business days | $25 USD |
Orders will be sent by DHL Express. Orders above CAD 150 will require duties payable once landed.
| DHL Express Shipping | 2-4 business days | $35 CAD |
|---|---|---|
| Orders above CAD 150 will require duties payable once landed. | 2-4 business days | $35 CAD |
Orders will be sent by DHL Express. Orders above GBP 135 will require VAT payable once landed
| DHL Express Shipping Orders | 2-3 business days | 25 GBP |
|---|---|---|
| VAT + Taxes maybe payable by customers if orders exceed GBP 135) | 2-3 business days | 25 GBP |
We aim to dispatch all orders within 24 to 48 hours between Monday – Friday.
Please note: During peak periods (Sale or Public Holiday periods), same day dispatch may not be applicable due to a high volume of orders received.
Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number. If you are unable to find your email from the relative shipping couriers, please check your junk mail or alternatively contact us
Once your order has left our warehouse, it is in the hands of the courier. Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team. Toshi Jewels is not responsible for any damage caused to the parcel within the transit process.
Returned parcels that are sent back to us due to incorrect address details, failure to collect, or refusal to pay import duties will incur a restocking fee of $10 AUD. In addition, the cost of the return shipping charged to us by the courier will be deducted from your refund. These fees cover the handling, processing, and restocking of the item once it is received back at our warehouse.
It is the customers responsibility to nominate a safe and secure shipping address. Toshi Jewels is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
Toshi Jewels is not liable for any damage sustained to parcels once successfully delivered to the nominated address.
o track your order, please visit: https://kasturiandco.com/
Kasturi and Co. presents tastefully selected art jwellery and premium jwellery for the elegance you deserve. Our products are light weight, designed to follow the trends, and safe on skin. The products are the right choice for people who want to wear premium, at pocket friendly prices.
